REFUND & RETURN POLICY

1.Refund & Return Policy

At MomsConsumer Products, customer satisfaction is our priority. Please read our refund and return policy carefully.

2.Return Eligibility

Due to the nature of food products, returns are accepted only for damaged, defective, or incorrect items delivered to the customer.

  • The product is damaged during delivery
  • Incorrect product was delivered
  • Package is tampered with before delivery

3.Damaged or Incorrect Products

If you receive a damaged or wrong product, please contact us within 24 hours of delivery with clear photos or videos of the package and product for verification.

  • Contact us within 24 hours of delivery
  • Share photos/videos of the damaged package 

4.Refund Process

Once the issue is verified, eligible refunds will be processed within 5–7 business days. The refund amount will be credited to the original payment method used during purchase.

  • Refunds will be processed within 5–7 business days
  • Amount will be credited to the original payment method

5.Replacement Policy

Products eligible for replacement will be replaced based on stock availability. Replacement requests are accepted only for damaged or incorrect products.

6.Non-Returnable Items

Opened, used, or partially consumed food products cannot be returned or refunded due to hygiene and safety reasons.

  • Opened food products
  • Used products
  • Orders placed with incorrect address or contact details

7.Order Cancellation

Orders can only be cancelled before they are shipped. Once the order is dispatched, cancellation requests will not be accepted.

8.Contact Us

For any refund, return, or replacement queries, customers can contact MomsConsumer Products through the Contact Us page or customer support details provided on the website.

+91 97901 88846

customercare@momsconsumerproducts.com